faqs
FAQ
Delivery Timeline
Standard delivery processing times:
- 2-5 business days processing
- 4-7 business days delivery
- Custom items require additional time
International Note: Delivery times may vary based on customs processing
Shipping Options
Free shipping on orders over $75
Standard shipping: $7 flat rate
All shipments include tracking and insurance
Understanding Tariffs
Depending on your location, recipients may be responsible for:
- Local import taxes
- Customs duties
- Tariff charges
These fees are not included in your order total and vary by country.
Track Your Package
Tracking information is emailed upon shipment. Use our:
Live Tracking Portal →
Note: Some international shipments may not show detailed tracking
Custom Jewelry Timeline
Handcrafted items require:
- Additional 7-10 business days processing
- Personalized quality checks
- Special packaging
You'll receive updates at each production stage.
Delivery Support
If experiencing delays:
- Wait 21 business days
- Contact support@khloegems.com
- Include order number and details
Excludes custom items and special orders
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