Privacy Policy

Last Updated: May 5, 2025

Khloe Gems ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (khloegems.com) or make a purchase. Our website is built using WordPress and hosted on infrastructure provided by Digital Ocean. We comply with applicable Canadian privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

Please read this policy carefully. By using our site, you consent to the data practices described here.

Information We Collect

When you interact with our site or purchase from us, we may collect:

• Personal Identification Information: Name, shipping address, billing address, email address, phone number.
• Transaction Information: Details about products purchased, payment method (we do not store full credit card numbers - see Third-Party Services).
• Account Information: If you create an account, your username, password (hashed), and preferences.
• Device Information: IP address, browser type, operating system, referring URLs (collected automatically via server logs or analytics tools).
• Interaction Information: How you use our website, pages viewed, items added to cart (often collected via cookies or analytics tools).

If you opt-in to email marketing, we collect your email address for that specific purpose.

How We Use Your Information

We use the information we collect primarily to:

• Process and fulfill your orders, including shipping and returns.
• Manage your account (if created).
• Communicate with you about your order or inquiries.
• Verify transactions and prevent fraud.
• Improve our website, products, and services (using anonymized or aggregated data where possible).
• Send marketing communications (only with your explicit consent).
• Maintain the security and integrity of our self-hosted website.
• Comply with legal obligations.

Consent

How do we get your consent? When you provide personal information to complete a transaction, verify your credit card, place an order, arrange delivery, process a return, or create an account, we imply that you consent to our collecting and using it for that specific reason only.

For secondary purposes, like marketing emails, we will ask for your direct express consent (e.g., via a checkbox) or provide an opportunity to opt-out.

How to withdraw consent? If you change your mind after opting in (e.g., for marketing), you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time by contacting us at info@khloegems.com or by using the "unsubscribe" link in our marketing emails.

Disclosure of Your Information

We do not sell your personal information. We may disclose your personal information only in the following circumstances:

• To third-party service providers who perform services on our behalf (see below).
• If required by law, subpoena, or other legal process in British Columbia or Canada.
• If you violate our Terms of Service, to the extent necessary to protect our rights or address the violation.
• In connection with a business transaction (e.g., merger, sale of assets), subject to confidentiality agreements.

Hosting, E-commerce Platform & Third-Party Services

Our website is built using the WordPress content management system and is hosted on server infrastructure provided by Digital Ocean. The e-commerce functionality allowing you to purchase products is typically managed through WordPress plugins, such as WooCommerce.

Your data (such as order information and account details, excluding full payment card numbers) is stored within our WordPress database on our secure server infrastructure managed via Digital Ocean. We implement reasonable security measures to protect this self-hosted environment.

In general, third-party providers we use (such as payment gateways like Stripe or PayPal, analytics providers like Google Analytics, email marketing services, shipping providers, and potentially other WordPress plugins) will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, especially payment gateways, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. We recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.

Be aware that providers may be located in or have facilities located in a different jurisdiction than either you or us. If you proceed with a transaction involving a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application (e.g., clicking through to PayPal), you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Security

We take reasonable precautions and follow industry best practices to protect your personal information stored on our self-hosted platform from loss, misuse, unauthorized access, disclosure, alteration, or destruction. This includes using secure socket layer technology (SSL) for data transmission and implementing security measures for our server and WordPress installation. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies (small text files stored on your device) to enhance functionality and your user experience. Examples include:

• Remembering items in your shopping cart (via WooCommerce or similar plugins).
• Maintaining your login session if you have an account.
• Analyzing site traffic and usage via tools like Google Analytics (often anonymously) to help us improve the site.
• Functionality cookies used by WordPress and various plugins.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies (e.g., those used by the shopping cart) may affect the functionality of our website.

Your Privacy Rights (Canada & British Columbia)

Under Canadian privacy laws (including PIPEDA and British Columbia's PIPA), you have certain rights regarding your personal information, subject to legal limitations. These may include the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Withdraw Consent: Withdraw your consent to our use or disclosure of your information (this may affect our ability to provide services).
• Deletion (Erasure): Request the deletion of your personal information in certain circumstances (as permitted by PIPA/PIPEDA).

To exercise these rights, please contact our Privacy Compliance Officer using the details below.

Age of Consent

By using this site, you represent that you are at least the age of majority in your province or territory of residence (which is 19 in British Columbia), or that you are the age of majority and have given us your consent to allow any of your minor dependents under your supervision to use this site.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at:

Email: info@khloegems.com

Khloe Gems © 2025. All rights reserved.